48ph Privacy Policy

1 Introduction

This Privacy Policy explains how 48ph collects, uses, stores, and protects the personal information of players who register and use the 48ph online gaming platform at https://48ph.vu. It applies to all registered accounts and covers all interactions with the platform, including account registration, KYC identity verification, PHP deposits and withdrawals, gaming activity, and customer support.

By registering an account on 48ph or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not create an account or use the platform.

2 What Personal Data We Collect

We collect personal data from you in the following circumstances:

Account Registration

• Full legal name
• Date of birth
• Philippine mobile number (used for OTP authentication)
• Email address
• Account username and password (stored in encrypted form)

KYC Identity Verification

• Copy of a valid Philippine government-issued ID (such as a passport, driver's licence, or national ID)
• Selfie photograph for identity matching
• Proof of address where additionally required

Payment and Transaction Data

• Philippine bank account details or local payment channel information used for deposits and withdrawals
• Transaction history including deposit amounts in PHP, withdrawal requests, and timestamps
• Payment method account name (must match your registered name)

Platform Usage Data

• Device type, operating system, and browser information
• IP address and approximate location at the time of login
• Game session data including games played, bet amounts in PHP, and session duration
• Login and logout timestamps

Customer Support Interactions

• Content of messages sent to 48ph support
• Records of support tickets and resolutions

3 How We Use Your Personal Data

The table below summarises the primary purposes for which we process your personal data and the basis for each type of processing.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required to detect fraud or enforce platform rules.

4 Sharing Your Personal Data

48ph does not sell, trade, or rent your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

Payment Service Providers

When you make a PHP deposit or withdrawal, your payment details are shared with the relevant Philippine bank, mobile banking provider, or local payment channel solely to process that transaction. These providers process your data under their own privacy policies and are subject to applicable data protection obligations.

Identity Verification Services

KYC documents submitted during account activation may be processed by a third-party identity verification provider engaged by 48ph. This provider handles your ID and selfie data under strict confidentiality obligations and uses it only for identity verification purposes.

Legal and Regulatory Compliance

We may disclose personal data to law enforcement authorities, government agencies, or regulators where we are required to do so by applicable law, a court order, or a lawful regulatory request. We will endeavour to notify you of such disclosure where permitted by law.

Business Continuity

In the event of a merger, acquisition, or sale of platform assets, your personal data may be transferred to the successor entity. You will be notified in advance if such a transfer affects the handling of your data in a material way.

5 Cookies and Tracking Technologies

48ph uses cookies and similar technologies to maintain your login session, remember your platform preferences, and collect anonymised analytics data that helps us improve the platform experience for all Filipino players.

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your account security state, and support OTP authentication flows. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use anonymised analytics data to understand how players interact with different parts of the platform — such as which game categories are most visited and where players encounter difficulties. This data does not identify individual users.

Preference Cookies

These remember settings you have applied, such as language preference or notification settings within your account dashboard.

You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform normally.

6 Data Retention

We retain your personal data for as long as your account remains active, or as long as necessary to fulfil the purposes described in this policy. The following general retention principles apply:

• Account registration data — retained for the duration of your account and for a reasonable period after account closure to handle any outstanding disputes or legal obligations.
• KYC identity documents — retained in line with applicable anti-money laundering and identity verification requirements, which typically require records to be kept for a minimum period after the last transaction.
• PHP transaction records — retained for the period required under applicable financial recordkeeping obligations.
• Support correspondence — retained for a reasonable period to allow follow-up on unresolved matters and to improve support quality.
• Anonymised analytics data — may be retained indefinitely as it cannot be used to identify individual users.

Once a retention period expires, data is securely deleted or irreversibly anonymised so it can no longer be linked back to you.

7 How We Secure Your Data

48ph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption on all connections between your device and the 48ph platform.
• Encrypted storage of passwords — your password is never stored in plain text.
• OTP two-factor authentication on every account login, delivered to your registered Philippine mobile number.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security reviews and monitoring of platform infrastructure.

If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

8 Your Rights Over Your Personal Data

As a player on 48ph, you have rights over the personal data we hold about you. These include:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can request that we correct it. You can update most account details directly in your account settings.
• Right to deletion — you may request that we delete your personal data. We will action this request subject to any overriding legal obligations, such as financial recordkeeping requirements that prevent immediate deletion of transaction data.
• Right to object — you may object to processing of your data where we rely on legitimate interest as the basis for processing.
• Right to data portability — where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable time frame and may need to verify your identity before actioning your request.

9 Minors and Age Restriction

48ph is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account or use this platform.

If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data and close the associated account without delay. If you believe a minor has registered on 48ph, please contact us at [email protected] immediately.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements in our data practices. The revised policy will always be published on this page with an updated effective date.

Where changes are material — for example, if we begin collecting a new category of data or sharing data with a new type of third party — we will endeavour to notify registered players via the platform or by email. Your continued use of 48ph after a policy update constitutes acceptance of the revised terms.

11 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data is being handled, you can reach our support team at:

[email protected]

We aim to respond to all privacy-related enquiries within a reasonable time frame. For general questions about your account, our FAQ page may also have the answer you are looking for. For information about responsible gaming tools and self-exclusion, visit our Responsible Gaming page.